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Terms & Conditions for Inclusive Horizons

Effective Date: 13.01.2025

Introduction

Welcome to Inclusive Horizons. By accessing or using our website and services, you agree to comply with these Terms and Conditions ("Terms").

 

These Terms comply with applicable UK laws, including the Consumer Rights Act 2015, Consumer Contracts (Information, Cancellation, and Additional Charges) Regulations 2013, and the UK GDPR.

 

For EU-based clients, we also adhere to the applicable provisions of the EU GDPR and other relevant consumer protection directives.

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If you do not agree with these Terms, you may not use our website or services.

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For any questions, please contact us at hello@i-horizons.com.

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1. Definitions

  • "We," "us," "our": Refers to Inclusive Horizons.

  • "You," "your": Refers to the user, customer, or visitor accessing our website or using our services.

  • "Services": Includes retreats, workshops, and any other offerings provided by Inclusive Horizons.

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2. Booking and Payment Terms

  • A 35% non-refundable deposit is required to secure your booking. The balance is due 42 days (6 weeks) before the retreat or experience date.

  • Refunds will only be provided under the following conditions:

    • Cancellations made more than 8 weeks prior to the retreat or activity will receive a full refund, excluding the non-refundable deposit.

    • Cancellations made between 6-8 weeks prior to the retreat or activity will receive a 50% refund, excluding the non-refundable deposit.

    • Cancellations made between 4-6 weeks prior to the retreat or activity will receive a 25% refund, excluding the non-refundable deposit.

    • Cancellations made within 4 weeks are non-refundable.

  • No refunds will be issued for non-attendance.

  • Payments must be made via the methods specified on our website.

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3. Right to Cancel (Cooling-Off Period)

If you are a consumer and make a booking via our website, you have the right to cancel your contract with us within 14 days without giving any reason, provided that services have not commenced.

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  • To exercise your right to cancel, you must inform us in writing via billing@i-horizons.com.

  • If you cancel within the 14-day cooling-off period and services have not yet been provided, we will refund all payments received from you.

  • If you request services to begin during the cooling-off period, you will lose your right to cancel and may be charged proportionally for the services provided up to the point of cancellation.

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Customised or Personalised Services

We understand that each retreat or corporate travel experience is unique, and we aim to tailor our offerings to meet the specific needs of our clients. When you book with Inclusive Horizons, you acknowledge and agree to the following conditions regarding customised or personalised services:

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  1. Personalisation Fee:
    Any retreat package that requires customisation or personalisation, including special venue arrangements, bespoke workshops, or unique itinerary requests, will include a non-refundable deposit to cover initial planning and administrative costs.

  2. Waiver of Cooling-Off Rights for Personalised Services:
    By confirming your booking and agreeing to these terms, you consent to the immediate commencement of personalised services. This means that under UK and EU consumer law, the standard 14-day cooling-off period for online purchases does not apply once work has begun on your customised retreat package.

  3. Non-Refundable Deposit:
    For customised or personalised retreat packages, the deposit will not be refunded in the event of a cancellation. This is to compensate for the time and resources invested in planning and securing services tailored to your requirements.

  4. Transparency and Communication:
    We will provide clear updates on any work undertaken as part of the personalisation process. Should you choose to cancel after the cooling-off period or once customisation has begun, we reserve the right to retain the deposit as outlined in this policy.

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4. Personal Data

Your personal data will be processed in line with our Privacy Policy, which can be accessed here.

 

By using our services, you consent to the collection and use of your data as outlined.

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5. Third-Party Providers

We may engage third-party providers to deliver certain services during your retreat (e.g., venue hire, catering, or activities). While we carefully select our partners, we cannot accept liability for their actions or omissions. Any issues arising must be resolved directly with the third party.

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6. Force Majeure

We shall not be held liable for delays or cancellations caused by events beyond our reasonable control, including but not limited to natural disasters, pandemics, strikes, government actions, or other unforeseen circumstances. In such cases, we will work with you to reschedule the retreat or provide appropriate alternatives.

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7. Limitation of Liability

  • We shall not be liable for any indirect, incidental, or consequential losses resulting from the use of our services.

  • Our total liability, whether in contract, tort, or otherwise, shall not exceed the amount paid for the specific service in question.

  • Nothing in these Terms excludes liability for death, personal injury caused by negligence, or fraud.

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8. Indemnification

You agree to indemnify and hold us harmless against any claims, damages, liabilities, or expenses arising from your breach of these Terms or misuse of our services.

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9. Governing Law and Dispute Resolution

These Terms and Conditions shall be governed by and construed in accordance with the laws of England and Wales.

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  • If a dispute arises, we encourage you to contact us first to resolve it amicably.

  • If the dispute cannot be resolved informally, it shall be referred to mediation or arbitration as an alternative to court proceedings.

  • For EU consumers, the EU Online Dispute Resolution (ODR) platform may be used, accessible at https://ec.europa.eu/consumers/odr/.

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10. Changes to These Terms

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting on our website. Your continued use of our services constitutes acceptance of the revised Terms.

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11. Contact Information

For any questions or concerns about these Terms, please contact us at:

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Email: hello@i-horizons.com
Address: 1.3 Design House, 108 High Street, Manchester, Greater Manchester, M4 1HT

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By using our website and services, you confirm that you have read, understood, and agreed to these Terms and Conditions.

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