Privacy Policy for Inclusive Horizons

Introduction​

Inclusive Horizons ("we," "us," or "our") is committed to protecting and respecting your privacy.

 

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

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If you have any questions or concerns about this policy or how we handle your personal data, please contact us at hello@i-horizons.com.

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1. Information We Collect

We collect and process the following types of information:

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1.1 Personal Information You Provide:

• Name, email address, phone number, and company details.

• Payment information (processed securely via third-party providers).

• Special requirements for retreats and travel experiences (e.g., dietary preferences, accessibility needs).

• Any other information you provide when contacting us or booking our services.

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1.2 Automatically Collected Information:

• IP address, browser type, and device information.

• Pages visited, time spent on the site, and other analytics data.

• Cookies and similar tracking technologies (see our Cookie Policy for more details).

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1.3 Sensitive Data:

• We may collect sensitive personal data (e.g., accessibility or dietary information) to tailor our services. Such data is processed only with your explicit consent.

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2. How We Use Your Information

We use your information to:

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• Process bookings and provide retreat services.

• Communicate with you regarding your bookings or inquiries.

• Improve our website, offerings, and customer experience.

• Send marketing communications (with your consent).

• Comply with legal obligations.

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3. Lawful Basis for Processing

We process your personal data under the following lawful bases:

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• Consent: When you provide explicit consent for us to process sensitive information or receive marketing communications.

• Contract: To fulfil our contractual obligations (e.g., processing bookings).

• Legal Obligation: To comply with applicable laws and regulations.

• Legitimate Interest: To improve our services and secure our website.

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4. Sharing Your Information

We may share your information with:

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• Third-party service providers (e.g., payment processors, event facilitators) necessary to deliver our services.

• Legal or regulatory authorities when required by law.

• Partners or collaborators for joint events or initiatives, with your consent.

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We do not sell your personal data to third parties.

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5. Data Retention

We retain your personal data only as long as necessary for the purposes outlined in this policy:

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• For bookings: 7 years (to comply with tax and legal requirements).

• For marketing purposes: Until you withdraw consent.

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6. International Data Transfers

If we transfer your personal data outside the UK or EU, we ensure adequate safeguards are in place, such as:

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• Standard Contractual Clauses (SCCs) approved by the European Commission.

• Other legally compliant transfer mechanisms.

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7. Your Rights

Under the UK GDPR and EU GDPR, you have the following rights:

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• Access: Request a copy of the personal data we hold about you.

• Correction: Request corrections to inaccurate or incomplete data.

• Deletion: Request the deletion of your data (subject to legal requirements).

• Restriction: Request the restriction of processing under certain conditions.

• Data Portability: Receive your data in a structured, machine-readable format.

• Objection: Object to the processing of your data for direct marketing.

• Withdraw Consent: Withdraw consent at any time for processing based on consent.

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To exercise your rights, contact us at hello@i-horizons.com.

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8. Cookies and Tracking Technologies

We use cookies to enhance your browsing experience. For details, see our Cookie Policy.

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9. Security Measures

We implement appropriate technical and organisational measures to protect your data, including:

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• Encryption of sensitive data.

• Secure access controls.

• Regular security audits and staff training.

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10. Updates to This Privacy Policy

We may update this policy from time to time. Changes will be posted on this page with the updated effective date.

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11. Contact Information

If you have any questions or concerns about this Privacy Policy, please contact us:

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Email: hello@i-horizons.com
Address: 1.3 Design House, 108 High Street, Manchester, Greater Manchester, M4 1HT.

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12. Complaints

If you believe we have not complied with applicable data protection laws, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO):

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Website: https://ico.org.uk/
Phone: 0303 123 1113

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For EU users, contact your local Data Protection Authority.